I am a prepaid customer for Airtel for several years now. I have been subscribing to the monthly Rs 98 GPRS pack since July 2011. The service seemed to be good until today when I received two SMS saying I have been charged Rs 5 for subscription of FHM@5 subscription service and another Rs 5 for renewal of FHM@5 subscription service. I have no idea when and why I subscribed to this service. When I called up Airtel customer care, the representative said I have been automatically subscribed for some service called Airtel Live and it has been de-activated after my call to customer care BUT they won't refund my Rs 10 that has been charged unfairly without explicit confirmation from customer. I demand a refund from Airtel and stop such unfair practices. If Airtel surreptitiously charges every prepaid customer like this, they can earn revenues in crores by fooling unwitting customers.
Contact number: 91 9900515125