Waiting for refund of BroadBand deposit for 2 MONTHS- case number 49138258 - application number 253872
We relocated to bangalore after some time abroad and went for airtel as the choice provider for Broadband. The ever eager sales rep Airtel relationship agent - Venkatesh ct no - 9900592651 came personally collected the cheque and application. The cheque for 799 rs promptly got debited the enxt day. We got sms'es that our application was being processed. We waited for 2 weeks and called him to find that he was not available and another 'relationship officer' (what a farce of a name for someone who is least bothered about relationships with customer) Mohsin said that there was a cable fault and so we will not get our connection for another 2-4 weeks. he himself suggested that we cancel the connection and said the deposit will be refunded. It has been 2 MONTHS now and we are still waiting for the deposit.
I called nearly 20 - 30 times to the customer care centre to find that no complaint had been raised for refund. I raised one and have been following up with customer care to find that it is being transferred from one department to another. I have written to nodal officer and they too gave the same answer and I have escalated to appellate officer who have also given me inane answers.
It is nearly 2 months now and I expect that I be paid back my original amount and be compensated for all charges of calling them 30 times and chasing them up to get MY MONEY.
For the patient few - the standard template email replies from nodal and appellate officers below -
JUL 22 reply from nodal officer
Dear Mr. Karthik M P,
Warm greetings from airtel Telemedia Services.
With reference to your e-mail dated on 20/07, you have expressed your concern for airtel new connection.
We deeply regret for delay in responding to your e-mail.
We would like to confirm you that your request regarding refund has been registered with service request number 49138258 . Our Representative will revert with the status by 30th July.
Further, we would like to inform you that we are upgrading our system during the period 9th July to 22nd July. During this period there may be delay in resolution.
We regret the inconvenience caused.
It is our privilege to have you as our valued customer and would like to thank you for your continued patronage.
We look forward to a long and fruitful association with you.
AUG 1 reply from nodal officer
Dear Ms. Sowmya,
Warm greetings from airtel Telemedia Services.
We refer to your e-mail dated on 28/07, you have expressed your concern for airtel new connection.
We deeply regret for delay in responding to your e-mail.
Further to your concern regarding delay in refund amount has already been registered with reference no: 49138258 and it is under process.
Hence, your concern has been forwarded to our relevant team for further action.
We regret for the inconvenience caused.
It is our privilege to have you as our valued customer and would like to thank you for your continued patronage.
We look forward to a long and fruitful association with you.
AUG 16 APPELLATE OFFICER REPLY
Warm greetings from airtel Telemedia Services
We regret for the delay in responding to your mail.
With reference to your e-mail dated 19 Aug you have expressed the concern regarding refund amount for your airtel new connection.
Further to your below mail this is to inform that we have already registered the complaint with the reference number 49138258 and same is under process. Due to technical issue its getting delayed we will get back to you at the earliest.
We regret for the inconvenience experienced by you.
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