Hi,
I have recharged Airtel Internet Pack 149/-(2GB Plan) on 28-04 (My Mobile No: 9742890270). Before that I was already having 18MB data. So, I was browsing. After that 18 MB got over, airtel have deducted main balance for amount 300/- instead of reducing from my Internet pack. After my main banlance got over, they (airtel) started deducting again from my internet pack. I called customer care at that momemt itself. Complaint number CBDMO30428327497. At that time they told my amount will get refunded by 02-05. I waited and called customer care again on 2nd may, since my amount didn't get refunded. Now, customer guys were telling like there is a gap of 22 min between deducting my main balance and my internet pack. I am pretty sure that after seeing 2GB data amount in my mobile, I started browsing on that day (28-04). Now, customer care guys were changing their words. This is ridiculous. I never expected such a poor customer service from such a renowed service provider. Please resolve my problem.
Thanks and Regards
Srikanth K
[email protected]
91-9742890270
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