Hello i m dr kailash rathod my no is 9611291543 i have been customer of airtel since more than a year now in bangalore
last month on 17 -4 i activated my gprs monthly plan of 98 rupees with 2gb unlimited free i was using it for the month according to the plan it will b reactivated as it finishes on 16th the next month that is on 17-5 and my 98 balance will b cut from my left recharge
on 16th i was browsing my internet and around 600mb was left in my account at 12 pm in night on 16-5 i had checked my balance at that moment it showed 600mb left i e at 12pm.
now as i new my account will b reactivated on its own i continued to browse even on 18th morning that is upto around 1 30 pm that time the balance in my account was 240 rupees and as the pack my 98 rupees should hav been cut from my account on that day
however that night the message of reactivation came to me at around 1.00 am and that time my balance was not cut finally at 10.00am in morning when i ckecked my balance to my surprise i found my total balance was gone that is 240 rupees and it showed 0 balance i could not call at that moment to any one
i lodged the complaint regarding this in customer care the compliant no is 0517088354
they told me the call will come from customer care on third day that is on 20th the same time
however no call came at that time or later finally i myself called and that time at 6 evening on 20-5
the superviser of customer care told me that ur problem will b solved on 25th at same time by his seniors he gave another complaint no 052046935800
however the same the call never came from their side about the complaint i waited for few more days and till now no call came finally i called today at 6 00 pm again the person has again said that ur problem will b solved in next 24 hrs and call will come from their side
today its 29-5 the complaint i lodged was on 17th of the month and it is being said the same thing that call will come.
sir please help me in this regards and solve the issue i want my balance back as it should be by justice
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