This complaint is regarding my Airtel Mobile and Broadband services, where I had to suffer loss of time, business, money, due to barring of respective services, with a mistake on their part which can be proved.
I own Airtel broad band services through my wife's name Chitra R.A/c. no. 13836008 and Airtel Mobile services since 8 years (aprox) in my name post paid account for mobile no. 9845132086 a/c. No.105-100756551
My Mobile a/c.for the bill date 10th July The amount outstanding was 660.92 which was paid through my Chq. no. 884284 vide Bank of India Chq.
Actually the bill amount was 1734.91 but they had deducted 1074.
On the other hand my Broad band bill date 27th May had outstanding of 1074, I had promptly made this payment vide Chq. no.884267. dt 16th June by BOI.
For some reason known to Airtel alone, the amount 1074 which was supposed to goin to the account of braodband was considered, in excess to my Mobile account even though there was no outstanding in that account for June month,
and since there was a due of 1074 shown in broad band account, they cut their services to my account. They could not trace out where the Chq amount has gone, because of which I had to take all the pain in scanning the statement and sharing with them to resolve my broad band services.
After 3 months Airtel reversed this amount Rs. 1074 back to my broadband account and this was short again in their account, hence they cut my mobile services stating that I am due to pay this for mobile account. I was really frustrated by not having mobile as my business meeting were scheduled and I had no time to chat with their call center guys who keep changing evey time you make a call through maize of recorded messages. I was really hell bent on resolving the services as I was sure of making all the payments in time.
Today I spoke with Airtel for barring my services, and after making 3 calls, the third man in their call center Mr. Raghav KS. understood the problem and he suggested that I should make the payments immediately by cash, and the services were restored sooner before the cash was paid.
What I want to know and treat this a serious complaint on Airtel is that
When there was no outstanding on my account of mobile in the month of June why did Airtel consider my payment to Broadband as theirs and created all the confusion and as a result of which I the consumer was put to trouble in both restoring services at Broadband first and Mobile later?
I hope a fair justice will be given to the consumer (myself) in this regard, for the loss of time, energy, stress, agony, frustration, business and lastly money in making incessant calls.
Hope somebody will read me.
Thanks
Ravi Narayan.
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