1) I have been using the Airtel mobile service since 2005.There was no default
on payment from my side since then.
2) When i signed for airtel service i was informed about the credit limit of Rs
5400/-.
3) On 4th Oct i received a bill of Rs 22929.21/-
4) When i activated my international roaming on 5th Sept through customer
service on phone, i was not asked to pay any additional charges or any deposits
and my international roaming was activated, also there was no communication
regarding credit limit. As a customer the information i have that my maximum
liability is Rs 5400/-.
5) No additional information was conveyed regarding O2-UK technicality and
credit limit.
6) When i using the Airtel service in UK i never received any communication
regarding nearing or exceeding my credit limit which is generally a part of
service to be provided by the provider (AIRTEL)
7) As per the mail communication exchange with Airtel it is clear that there has
been a fault/ lack of communication from airtel due to which the charges have
been built to my account.
I am liable to pay Rs 5400/-(my credit limit). Since its been more then 3
months that we haven't come to conclusion
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