Airtel
Blackberry activation without consent and knowledge. billing dispute and unnecessary mental harrasment

I would like to register a complaint against Airtel India with the consumer forum on account of the following

1) The blackberry charges have been levied without consent or prior approval. Airtel agreed that this was done without my knowledged but so far has not reverted the money which they charged (Rs. 4022)

2) After having pointing out this aberration/discrepancy not been able to adjust the amount until full payment is made

3) Not responding properly to the email communications asking for the adjustment amount or to the question about how the blackberry service got activated . i mailed their 121 several times, got no response.

4) Threatening with legal action and rude behavior of some of your company /designated associates

5) Un-necessary and uncalled mental harassment of relatives. phone records were scanned to take out the no. of my relatives and they were troubled unnecessarily.

I would like to know what right does Airtel has to contact my relatives on its own. I would also like to know how Airtel got hold of the # as it is a violation of privacy norms in my view. On top of that your associates/designates are also guilty of rude behavior and threatening language. Would like to point out that my sister got multiple calls from the # 080-42837807.We believe what has been done comes under the preview of a criminal offence.

This is when we have been following up with Airtel even after we did not get response to our questions before we could proceed with any payment or get assurance about any adjustment. We followed up with Airtel Customer support Mr Kiran K and spoke with Anu from Logics Agency. They were kind enough to admit that the company had done a mistake, that the money would be adjusted and there is no reason for anyone from Airtel to be doing what they have (Threatening and mental harassment of the relatives who are completely unconnected with this business)

Please understand that these are very serious allegations that your company needs to answer. From my end all I can say is that this whole episode has left a very bad taste in the mouth of a loyal customer who has been with airtel for more than last 10 years and wanted to do so in future (the very reason why this # was transferred from my husband and we wanted to continue the service without using it while moving short term onsite to US)

please letme know if you require any further details.

regards

komal