This is Suresh from Siemens, Bangalore want to bring undesirable event to the notice.
In total I possess 3 Airtel corporate mobile connections for several years for official, business and personal purpose.
All of a sudden the number which I use for external communication (Business, etc) is converted from corporate postpaid to pre-paid without my knowledge and from past 4-5 days there is no incoming or outgoing facility. All of a sudden started getting "Your service is barred as you don't have enough balance" when tried to call.
Finally I called up customer care on 20th Jun and found out a strange answer that, I personally made a Request on 18th June in some Airtel outlet to change the plan (from post-paid corporate to Pre-paid). After long discussion the support team claims that it is a mistake from their side and now in order to bring back to the previous state again I need to visit some Airtel vendor. Does it make any sense? Should I runaround for all the nonsense to correct the mistake that someone has done.
Yet again I patiently waited for 2 more days and sent an email to [email protected] and [email protected] explaining the problem. I got an acknowledgement on 21st that the issue would be resolved in 24hrs, but it is more than 48 hours and didn’t get any further response.
Yet again I spoke to CSR and floor Manager of Airtel on 23rd and the latest answer is to wait until Monday. I’m really fed up with the response from one amongst India’s top mobile service provider.
Is there anybody in Airtel who can take some responsibility to really check and rectify the issue at the earliest?
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