THIS IS REGARDING THE DISCONNECTION/BLOCKING OF THE NUMBER 9686496978.
I got the message regarding submission of id proof and residential address proof in my mobile on saturday-21-Apr-2012.
When contacted the customer care, I was informed to submit the proof on Monday at Infosys campus airtel relationship center, Sunday being a holiday.
On Sunday, the outgoing call was blocked and on Monday the entire SIM was blocked.
On monday-23-Apr-2012, when I contacted the Infosys campus Airtel center, I was informed that there is no facility to submit the proof and I need to contact the Electronic city airtel relationship center.
On Tuesday- 24-Apr-2012 at 3PM, i submitted the required documents [Duly filled form, passport copy & photo. Rental agreement for local id proof was not required] at Electronic City, Hosur Road, Airtel Relationship Center. I was informed that the connection would be reactivated after 3 days.
On Saturday- 28-Apr-2012, I contacted the Airtel relationship center, Koramangala, regarding the issue. They plainly refused to look into this matter and dialed 121 and gave it to me. While explaining the matter the number got disconnected twice and then i was given a number-9972534865 which is the nodal escalation number to contact. When i tried to contact the above number, i was informed that the number is valid only from Monday to Friday.
When i contacted the above number on moday--30-Apr-2012, i was informed that it would take another 3 days to activate the SIM. The person I contacted was Santosh Kumar.
WHAT IS THE DIFFERENCE BETWEEN NORMAL CUSTOMER CARE NUMBER AND NODAL ESCALATION NUMBER?
I sent a mail to the nodal office- firstname.lastname@example.org. As expected there was no response from there. THEN WHY THE HELL THEY HAVE SET A NODAL OFFICE??
TODAY IS 2-MAY-2012, 10 DAYS AFTER SUBMISSION OF THE REQUIRED PROOF; THE CONNECTION IS NOT YET ACTIVATED.
I NEED AN EXPLANATION ON WHY IT IS NOT YET ACTIVATED. WHEN IT COMES TO ANY DELAY IN SUBMISSION OF PROOF/PAYMENT OF BILLS ETC FROM CUSTOMER SIDE, AIRTEL IS SO PROMPT IN TAKING NECESSARY ACTIONS. BUT WHEN THE ISSUE IS FROM AIRTEL SIDE, WHY THERE IS NO ACTION TAKEN YET??
IS THIS HOW AIRTEL VALUES ITS CUSTOMERS??
REQUEST YOU TO LOOK INTO THIS MATTER SERIOUSLY AND TAKE REQUIRED ACTION.
Alternative Contact# 8095712553