I'm an existing prepaid customer of airtel, bearing no. 9000212616, from past 5 years. One of the customer care persons from the Begumpet office (circle off. splendid towers, S.P. road, Begumpet road, Hyderabad) approached me and forced me to take a postpaid connection. After a long discussion, i agreed for it. He came to my office for address verification and all other requirements. He said that the verification is done and handed over me the postpaid sim. He said that once my prepaid sim gets disconnected, install the postpaid sim and it will work from then.
After my prepaid sim has got disconnected, I installed my postpaid sim; but it is not working since then. It's been one day but still the sim is not working. I'm a marketing person who relays on phone every time, and if this is the kind of service you people are providing, it's really disgusting. When i personally visited the customer care service, the response was very bad. There was no one to atleast pay attention to the complaint. Such bad is the customer care service of Airtel, which was not expected from our end. If this issue of my change in connection, cannot be solve, i want my prepaid connection atleast to be reverted as soon as possible.
Note:
I Personally visited airtel office at Begumpet near lifestyle, i had to wait for an hour and then have been asked to speak to a person by name Raju who was impatient and very irresponsible
Kindly let me know if ur team atleast feels responsible for such behaviour of your employees towards your customers.
Then i visited Begumpet Main branch waited for an to park the car and then got a token which made me wait for an hour, now i had no more patience and directly called on 126 and the response was atleast better which said i would be rectified in a couple of hours and gave me your id.
Hope you understand the reason behind me writing a detailed letter, and will be impressed if you can acknowledge me the letter and the action you would take as i had to waste my whole day in just activating a sim!!!
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