I have an airtel broadband connection and my broad band no is 07554057149, Yesterday i received a call from airtel and your executive gave information about billing. then i raised a querry regarding my bill plan, she said sir" ur current bill plan is 499 limited". I informed to u r exe, "Madam I faced the same problem in the month of may after receiving my broadband bill and after dicussion with u r cust care exe (purroshattam) my all above amount after 499 s.tax was waived off and he gave me the assurance regarding plan change (499 unlimited) on next bill cycle that is 23 or 24 june this mistake arrived due to misunderstanding regarding the plan becoz limited and unlimited plan both are rentally same.
But ur executive didn't understood the problem and she told me that i will trnsfer ur call to my senior. Next senior person i attended was Mr. Manish then he told me some another story that" i have received a request of disconnection of ur broadband services". i was surprised & i asked him Sir who told you about the disconnection reg broadband. He said from cust center. i told him that i didn't gave any application reg disconnection of my broadband after listening this he disconnected the phone without informing me further
I again called to ur call center and madam named Suman attendded the call and transfered my call to billing dept where i waited for someone to attend a call but nobody picked the phone total call dur. is 23 min but no result. My problem reg bill plan is as it is.
After that i called one of ur broadband service executive Mr banerjee who is sitting at the local office (bhopal), on his no - (07554200180) he also disconnected the phone after listining the problem & gave me the assurance that he will call after 30 min or 1 hrs. but till now i did't receive any call.
Sir nobody tooked me seriously and u tell me if it is my mistake that i chosed ur companies services blind faithly. If you too are not able to understand my problem Then i can tell u in brief, my concern is that My bill Plan was not changed to unlimited 499 plan.which was being surely cofimed by ur executive (puroshottam) and was to be changed on 23 june
Thanking you
Yours respectfully
Shishupal Singh Kushwaha (customer)
0975543300
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