Promises made by the sales executive at the time of shift from post paid to prepaid:
1. Rs.199 monthly charges
2. Itemized Bill -waiver for 3 months
3. 600 free airtel to airtel calls -validity lifetime
4.1000 free sms airtel to airtel-Validity Lifetime
5. Clip charges viver for lifetime.
Subsequently promises 4 and 5 have not been kept. Everytime customer service is called, (more than half a dozen times) they throw company policy and excuse the promises made by an AIRTEL EXECUTIVE as a mistake. Who Is going to pay for the mistake not the customer surely.
List of customer care executives spoken to and the complaints numbers registered:
1. Angel-may23, 9-30 and 10 am. she put me on hold for 5 minutes and disconnects after making me wait for many minutes. Also promised that she would ask her manager to call me back.
2. Complaint registered with Ajay on 16th May. Complaint No-12544157- call got disconnected after being put on hold. -complaint not resolved satisfactorily
3. Complaint registered with Manjunath on April- 20 complaint no 12275298. Complaint not resolved.
4. Complaint registered on 2-15, complaint number- 11518655. Website say Sales executive not available and hence complaint is closed. The issue not resolved.
VERY DISAPPOINTED WITH AIRTEL FOR NOT BEING ACCOUNTABLE AND MAKING FALSE SALES PROMISES.
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