I had a very bad experience with Airtel. I was using Airtel services for over 4 years and making all my payments within due date. Last time when there was a dispute over the bill, I took the matter with the customer care through phone and emails. However there was no one who could understand the issue and kept on replying (mostly call center people) the same prototype text. I did not make the payment as the matter was not resolved to my satisfaction. But the outgoing facility was withdrawn and there after incoming calls were also stopped. I requested the matter to be escalated to the Airtel Staff so that it can be resolved immediately. I even went to their HO to meet somebody and explain. All failed and without any choice, I was forced to take connection from some other provider.
After one month, I started receiving threatening calls in my landline from some rowdies using very filthy language to make the payment immediately or else face the consequences. They said that they are ready for anything. I made a formal complaint to Airtel (Again through call center only) and I did not get any reply till now.
I was put into lot of inconvenience for informing all my contacts the changed number and I am not sure how many contacts I missed.
Please be careful.
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