Have land line connection of Airtel. Last month I received bill No. 277217526for Rs. 550/- to be payale by 05.12.2009.
I made payment to the company using my SBI Internet banking account on 05.12.2009.
The detail as given in my statement with SBI showing payment on 05.12.2009 is given below.
(05-Dec-2009) TO TRANSFER
AIRTEL Payments MSBI9123746122IG13992275 TRANSFER TO 10892939776 550.00
The statement clearly shows that the amount is credited to the account of Airtel on 05.12.2009 for Rs. 550/- and credited to account No. 10892939776.
For the last one week I have been receiving telephonic calls from the company that my bill is outstanding. I have mailed to the company regarding payments made by me. They have not bothered to verify their accounts and continue to harass me by making frequent calls reminding me of payment. If they can just look into there account they will come to know that I have paid my bill.
Company is just ignoring my request and presurising me to make the payment.
Now the company has raised bill on me showing the previous balance outstanding and has also claimed penalty also. Comapny seems to be bent upon not to address the issue.
I have even requested the company to disconnect my telephone connection and colect the insument but they are not responidng.
Please use your good office to redress my complaint for which I shall be immensely thankful to you.