Dear Sir,
Today, on 29th December around 1:40 pm, I recharged my mobile phone with Rs. 95 card that gets mobile office facility activated on phone. I'm using Nokia E63. After recharging my cell phone, I called up Airtel Customer Care Executives to ask them for sending Mobile Office's setting on my phone. I had Rs. 119 balance in my phone. Instead of sending settings, he asked me to dial *567*1#, then asked me to select Night unlimited plan. He also told me that this number is toll free. I told him that I've already got my cell phone recharged with Rs. 95 card and asked him if I'd charged Rs. 95 again for dialing it, he said NO. Then I did dial the number following what he guided to me. After 2 minutes, I received a message that I'd get settings shortly. After waiting for 2 hours, I called them again and this time Aman picked the phone. I told him the problem. He asked me to dial *567# this time. I also confirmed if the number is toll free and he agreed. He also asked me to send an sms MO to 52567 (toll free too). When I tried to dial *567#, I selected 3rd option of the same plan I recharged with (rs. 95 night unlimited). When I replied them, I got an error message, insufficient balance. I checked my balance and found that my account was deducted with Rs. 95 again. I then called airtel cce to enquire about this and they disconnected the call without listening to me properly.
Sir, Please help me out how can I get my balance back of Rs. 95? Also, My cell is not able to connect to CCE as they have set a limit of calling to CCE that I've already consumed for the day.
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