Inconsumercomplaints.com » Telecommunications » Review / complaint: Airtel - Service barred with no fault from custome | News #63713

Airtel
Service barred with no fault from custome

My telephone number is 4116708. In October my bill amount was Rs. 1031. I paid it on Oct. 30 but somehow Airtel portal was not able to receive response from the Payment gateway and so I paid it again. Later I found that I have paid twice. Because of this, I received Airtel bill in negative amount in November. In December, I received Airtel bill of Rs. 1057 which I paid on time. Till this time, there was no outstanding on my account.

In January, I received Airtell bill of Rs. 1107 with due date of Jan 28. Around Jan 15, I received a call from Airtel that the duplicate payment of Rs. 1031 has been reversed to my bank account and I will have to pay that amount along with current month’s bill. I said ok and was planned to pay the bill by 24-25 Jan. On Jan 21, when I returned home, I found my outgoing and Internet not working. I called customer care and none of Airtel executives were even ready to listen my issue. I was simply told that I have to pay outstanding first. I then went to cyber café at 9:30 PM when nothing was visible outside because of fog and paid all outstandings. I then spoke to customer care again and then I was told that my incoming is barred too. Due to this, they cannot resolve the problem from their end. I was told that it will be resolved by Jan 22 by 1:30 PM. Request # was 28754922.

Phone line was restored by 12 noon on Jan 22. When I returned home at night, I found Internet still not working. All lights in my modem were stable. Internet was working fine till the phone line was barred but after the phone line was restored, Internet stopped working. I spoke to customer care and I was told that Internet is still barred. That guy was about to transfer my call to someone but the line disconnected (it happens very frequently with Airtel). I called again and Airtel representative tried to convince me that there is no problem from Airtel end and the fault is in my setup only. It was unbelievable as nothing changed from my end from the last time it worked. However, I was given a new request # 28787820.

Today, on Jan 23 at 9:30 AM in the morning, I found Internet working. No change from my end at all. I again called up customer care and I came to know that the request shows “my modem lights are not stable”. However, I specifically told that all lights are stable.

This is how Airtel is harassing customers.


Company: Airtel

Country: India

Category: Telecommunications

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