Inconsumercomplaints.com » Telecommunications » Review / complaint: Airtel - Discrimination & Misleading | News #63858

Airtel
Discrimination & Misleading

Well I am Moos Kushurian & I am from Ambala about five months back I got a Job in Mohali. So I moved to Chandigarh and got an airtel postpaid connection. At the time of initial purchase I was asked for my photo Id proof, my office Id card (as there was a cug plan available for the organization that I work for) and and Address proof as I was from Ambala I didnt have that so I gave them a signed letter from my uncle stating that I am going to be living with then temporarily and my connection started working fine now as I moved out of my uncles place I requested the billing Address to be changed to the Office Address where I worked and it was done without any Address proof. and a few weeks back I decided to get the number converted into prepaid as I didnt have much use for a postpaid connection so I went to the Airtel office in sec 33 and asked for the same the told me that I need to pay all the amount that is balance and the unbilled amount and give the following documents. photo id proof one passport size photograph and an address proof. I told them that as I am from Ambala I dont have an Address proof for Chandigarh so the gentelman sitting at the counter told me if I give a photocopy of my pan card he can make it work so I waited for the bill and paid it and contacted the Aritel customer care regarding the same they told me that there is no way that that the number can be converted without an address proof and togather we found a way that I can provide my account statement as it is also sent to my office address so I took the account statement and went ti the Airtel Office sec 17 e regarding the same the people there were so rude and told me that account statement from a government back are recognized as address proof by now I had lost my patience and call up customer care and straight away asked for a supervisor but got a senior executive I spent almost 20 mins. on the call with her I told her that as Chandigarh is also a capital of Haryana my Address proof for haryana should be recognized here but she kept on telling me the policies then I asked for her supervisor I got some Lady named rekha who said theat she was the TL there so I told her about the issue so now she put me on hole for 15 mins and the came back to tell me that she will call me back after 30 mins. and wouls have a resolution for me & so she did call but only to tell me to get the Address proof of my uncle I told her that my uncle doesnot have a permanent residence in Chandigarh I requested her that I can provide them my Address proof for Ambala if only they would consider it but she wouldn't listen I also pleaded that the back that I have an account in is also a government recognizes back but who was there to listen. now I asked the lady if what she told me was the policy then why didn't they follow the policy when they gave me the connection four months back she had no answer now I want an answer for the same. I have suffered both mentally & financially because of this sort of behavior of Airtel. I request you to kindly find me some answers.

Thanks

Moosa Kushurian


Company: Airtel

Country: India

Category: Telecommunications

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