Dear Airtel (pathetic service provider)
I wish to inform you that I have given a request for conversion of my prepaid mobile no. 9810439329 into Postpaid on January 3 and paid the requisite fee (plan 998 Advance Rental) alongwith Application Form as well as Photo ID (Driving License), Address Proof (Airtel Landline Bill) & passport size photograph at Airtel Showroom at Dilshad Colony E-Block. My services got activated on 4th January. Kindly note the following treatment which I have been getting till date:
9th January: Got an SMS from AD-SERVICE to submit my documents to the nearest Airtel Showroom.
10th January: Got an SMS from AD-SERVICE to submit my documents to the nearest Airtel Showroom.
12th January: Got a Call from Airtel to submit the documents otherwise services will be barred.
13th January: I contacted Airtel Showroom in Dilshad Colony and submitted the documents again and got the assurance that the
services will not be barred.
14th January: MY OUTGOING CALLS WERE BARRED
15th January: Given a complaint to Customer Care for the same and got the Ref. No. 30435704 with an assurance that the same will
be resolved by 19th January.
18th January: Got a call / SMS from Airtel and asking for my outstanding dues on a number 9871787943 which I was carrying in
2007 and surrendered in October.
18th January: Gave a call to customer care asking for details of the amount of Rs.1569/- as I have already paid all the dues in 2007
itself and after that got Landline and other postpaid connection in 2009.
19th January: My incoming calls and outgoing calls were barred due to non-receipt of application form called customer care and asking
for the reason and got only Ref No. F634393867 to get a call in 2 hours time.
19th January: After two hours again called Customer Care and got another Ref No. F624903054 to get a call in 2 hours time.
19th January: I had to pay an amount of Rs.1560/- without even knowing the details as I was blackmailed by AIRTEL.
19th January: Given a complaint to Customer care for the same and my services were resumed. No. F624178064.
20th January: While roaming to Jaipur got a call from Airtel Showroom that my form has been rejected due to signature mismatch on Driving License (issued in 2001).
21st January: Contacted Customer care and asking to give me one pretty reason why I am suffering with all these issues and got a ref. No. 30525977 and a call back assurance ref no. 605666848.
21st January: Contacted Airtel Showroom submitted all the documents 3rd time and fill the Application Form again.
21st January: Got a Call from Mr. Sartaz who were not even polite and ask about my problem and I had to sing a song for him again. He just gave me an assurance that the same will be resuming in due course of time.
Could you please give me one pretty reason?
Ø WHY A COMPANY WHO CLAIMS TO BE NUMBER ONE doing these kinds of things with a prominent customer?
Ø On what basis you have asked for outstanding dues of Rs.1569/- related to 2007 even after 3 years?
Ø Why you have not sent any reminder in last three years or when I have applied for other postpaid number / landline number as I am residing there for last 7 years?
Kindly solve this issue and refund my 1560/- immediately or provide me the details of the outstanding at once otherwise I will be in constraint to lodge a complaint against AIRTEL in consumer court.
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