Dear Sir,
I am using Airtel connection form approximately 1 year. I was having an online account by which i use to make payment but one day suddenly Airtel blocked my online account from which i use to make payment. I contacted there customer service representative but thsy were not able to resolve my conplaint.
Because of blocking of account i was not able to make payment. One day Airtel contacted my about the o/s bill & i told them the problem then they advised me to open one more account. I opened it & paid the previous outstanding but i also told them i am not going to make the Late fees payment because Airtel has locked my online account on its own without informing me.
Now on 16.02.2010 Airtel has debarded my services without informing me. I am on business tour & i am not having the connectivity. I contacted Airtel customer service they told me my services are debarder & within an hour my services will be activated. but it had been more than 12 hours my services is till yet not activate.
This is really not acceptable that everytime airtel is doing everything on its own without informing the customer. They are treating customer as a servant or worker of there company, i.e. they think without informing customer they can do anything in customer account.
please help it Very Urgent.
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