Dear Sir,
I am Gopal Dutta. I hold an Airtel Pre-paid Sim-9903687017.On March 15 i recharged with a voucher worth Rs.222.According to the offer my account would be creditted with about Rs.201 instantly and the rest (Rs 20.73) would be creditted within 48 hours. When i didn't realise the balance after the assured period i called the Customer Care but to no avail. I spoke to several Executives and they told me several things but nothing happened. Finally, frustrated, i called the Customer Care again at about 00:05 on Thurs day, March 18 and spoke to an executive named Mr. Sanjay.i spoke to him angrily and warned him that i would complain to the TRAI if my case was not taken care of immediately. He then challenged me and told me to realise the balance from the TRAI.But, a little later, probably realising the gravity of the complaint, he however assured me that my account would be creditted with the said amount of money within half an hour. It's been about 70 hrs and i haven't realised the balance yet. This affected me both monitarily and emotionally. Now i want them to compensate me for the MENTAL TRAUMA, INCONVENIENCE AND HUMILIATION they caused me.
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