Dear Sir,
My number is not working and I able to make only outgoing calls but not able to receive any incoming calls. I work as a Independent consultant and this is my only number on which my clients can call me. As they are not able to call me due to which I am losing business, i.e. a financial loss for me as well apart from the harressment and mentel torture from Airtel side.
The customer care people are doing nothing and suggesting some weird solutions such as to "manually select airtel network on the phone settings" inspite of telling them that I am calling from the same number and airtel is being displayed as the network. Yesterday, other airtel representative told me that the verification documents are not received due to which the incoming calls are barred. I am not able to understand why the documnets are still not processed when I submitted the licence proof and PAN card on 18/03.
Just to give an overview why the documents were required :
I have been using this mobile no for the past 6 years but the sim stopped working due to which i got a new sim from airtel main office, gurgaon by paying rs 25/- on 18/03 (as the airtel office in vasant kunj, masoodpur refused to give a new sim and suggested to go to the main office in gurgaon, thereby i had to travel all the way from delhi to gurgaon). The sim was activated after a lot of folow-up with the airtel customer care but the incoming is till barred. Now, when i call the customer care they say that again i have to go to the place from where i have purchased the new sim and follow-up with them.
i am a senior citizen and can't travel to gurgaon again and again
This is a harassment and mental torture to me from airtel and i have been calling the customer care many times for getting this done. Also, this is a mistake from Airtel's end and I am starting losing my patience now!!!
Please refer to the Airtel complaint numbers for more details :
1) 055071- For incoming barred
2) 731246 - for documents not processed from Airtel though I had submitted the same on 18/03 to Airtel Main office in Sahara Mall, Gurgaon
3) 515534 - For SIM not activated and Balance not transfreed to my New SIM
4) 5577900 - For SIM not activated and Balance not transfreed to my New SIM (though the balance is transferred to the new SIM but the package which i had recharged for making STD and local calls @ 1p/sec is not activated yet.
I want the SIM to be activated immediately as well as the package which i had recharged for making STD and local calls @ 1p/sec.
I won't be able to go to the airtel office again and would rather prefer to go to the consumer court!!!
Despite your assurance no one from Airtel called me even once and I had to go through all the options in 121 for reaching the customer care everytime for their wierd trouble shoot!!!
This is a mistake on the airtel part thereby requesting them to resolve the matter ASAP.
Please find my details below :
Mobile no : 9871407900
Sim no : 8991100902157189539
Application no : 0210018541
Alternate contact no : 9654355875
Thanks,
v k mathu
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