If this proposal to charge customers for calls made to customer care is accepted, it would have, in my opinion, the following impacts:
1. Customers would be put on hold for longer duration to milk money.
2. Over a period of time customers would become intelligent and start making calls from office phones etc.
3. A lot of customers who don't have the second option would stop making calls to customer care even if a caller tune is activated without request and so on. You might even find companies start charging us wrongly by a few rupees every day in the hope that no one would dare call customer care.
4. If the calls made to Customer care become very less these telcos would not need to hire many for call centers. So job losses would occur and economy would have some impact due to this.
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