Inconsumercomplaints.com » Telecommunications » Review / complaint: Airtel - Harassment | News #64806

Airtel
Harassment

MAIL TO AIRTEL NODAL SENT IS AS BELOW REGARDING COMPLAINT AND MATTER

''I have been using this number (98725-00589) since last couple of years (exact time i don remember exactly) and i presume i have been a good customer for you with regard to payments against your bill raised for the well and applauded services by your company.

But my last experience was really worse and infact this time Airtel has hampered my reputation to a deeper extent.

I have been making payments against bill raised by your side through ECS on my ICICI Credit Card and as per my standing instructions, the payments raised are being paid to Airtel without any concerns.

My bill for the month of February was Rs. 1803/- against which you people demanded Rs. 1503/- and the same was paid by my bankers. I received a call from your side demanding the payment of Rs. 300/- and when i told that it is as per ECS and you have demanded only Rs. 1503/-, i was advised not to make payments and an excess demand of rs. 300/- would be raised in next billing.

However, as of now i have been still receiving calls for payment (number being 9872075998 - as told it is from Airtel Chandigarh). I have with me even 2-3 voice recordings of the interaction with you people.

I registered a complaint with AIRTEL with complaint no. 671714833.

Further, you people started calling on my add on number (98729-00589) regarding payment and started harassing the user who is my 80 year old Grandmother in Chandigarh. This hampered my reputation in her eyes so much that she even called me to make payments so as to stop harassment from your side. This has really irritated me a lot.

To my surprise, i received a call from 9876115863 (Airtel's Collection Agency) demanding payment. This means my case has been referred by yourself to collection agency and as per AIRTEL, i am a DEFAULTER.

Today, I called up at your nodal numbers wherein i had an interaction with Ms. Manpreet who has assured resolution.''

REQUEST YOUR EARLY INTERVENTION IN THE MATTER AND REVERT ON HOW COULD YOU HAMPER MY REPUTATION FOR MERE RS. 300/- IN ADDITION TO HARASSING MY 80 YEAR OLD GRANDMOTHER DESPITE NO REFUSAL FROM MY SIDE FOR PAYMENT.


Company: Airtel

Country: India   State: Punjab

Category: Telecommunications

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