I did ask Airtel to disconnect my post paid connections as am moving out of India. Did tell the same when the customer care or Airtel representatives called me for confirmation of the disconnection request. And they told that my 2 numbers will be disconnected before 6th of April. These calls were voice recorded from Airtel side
After raising and confirming this request, did pay the total outstanding amount in one of the Airtel outlet in Madurai. Also confirmed with the Airtel representative in the outlet that there is no other payment required from my side. During this time the Airtel representative in the outlet, asked me to change to Airtel pre-paid from post-paid connection as disconnection will take time but pre-paid conversion will be done in 24 hrs
And as per the Airtel representative, the numbers were not converted to pre-paid in 24 hrs. And one of the number was deactivated and other was still active till 6th of April
After this, I received bills for both numbers
And let me tell about the billing for one of my Airtel numbers. The bill was generated for the period after disconnection or deactivation. And I did send so many emails to [email protected] regarding this. The replies were not to the point, all the replies followed a pattern,
"... understand your concerns... there is a outstanding amount... please pay the bill... require your co-opertaion..."
Can attach those emails & also can share the Airtel number as well if required
Have spent so much time and effort in sending so many emails but still no definite response from Airtel side. I wanted to bring to the forum so that can get due justice
Please help me to come out of this frustration which is there for months long
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