I bought an Airtel prepaid connection on April 27 from a dealer in Sreekariyam. After almost one month using, it got disconnected on may 22nd May without any intimation form Airtel. I have given this number for all my official communication at many places so I raised a complain on that day itself with the customer care. On inquiry I was told to resubmit my id proof. On 24, May I went to Airtel Relationship center in CR complex, Pattom, Trivandrum, Kerala and resubmitted my id proof document. The customer care executive assured that my service will be restored in four hour. But my wait was for vain, after two days amidst my busy schedule I revisited them. Then i was that some issue with the SIM card so has to contacted the nodal officer, which operates from Ernakulam. Lucky I got a phone number of Ernakulam Nodal officer. Since then I have been calling them and they give some lame excuse and ask me to call latter. Every time the lady officer assure of restoring the service. Its june 1st today and I have been informed that my id proof document that not received by Airtel. The document that i have personally handed over to the Airtel executive at Pattom Airtel office.
Well hope some sensible and responsible Airtel executive could help me in resolving it. As I have given this number in different places and also in my visiting card, its very difficult to take new connection due to it. Its been more than 10 day I have suffering for no fault of mine. Its my official number and how long I could ask my clients to call up on other numbers. My Airtel number is 9895777169. If not Mr. Sunil Mittal, chairman Bharati Airtel at least some responsible personal could resolve it.
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