Today has been a busy day for me. Since yesterday, when my airtel When my airtel connection was disconnected without any apt reason yesterday evening, i was really in a dilemma. When I contacted the Cusotmer Service rep yesterday evening, i came to know that the residential documents I provided was not satisfactory. I am staying in a working womens hostel run by a reputed international organisation since I am not a resident of Delhi as I hails from Kerala. Therefore, the residential proof I submitted was my hostel ID proof. You cant expect me to own a house in order to get a sim card connection!!
Then, today morning again I contacted the CC rep and I informed him that I have purchased an MTNL sim and an Airtel sim before using the same documents and at that time I didn’t face any problem. Then he asked me to re-submit the documents. When I reached office, the first thing I did was scanned all the documents, I also got a residential certificate duly signed and attested from my section Director, as I am working in a Ministry. Then along with this and and other documents I mailed a complaint to the nodal officer, to which I got a reply which was ofcourse of no help to me, or nothing that would reduce my woos.
Again I mailed to them requesting to consider my case as I have submitted all documents once more and still the response was the same, like-‘ We are truly sorry that we were not able to fulfill your expectations for this level of service. We value your feedback on our services. Please be assured that we share your anguish and have taken adequate steps to ensure the non-occurrence of such incident in future. It is always important for us to hear how customers react to all aspects of our services. Strong customer feedback like yours helps us continue to improve the service we provide, and we appreciate the time you took to write to us. Further, we would reiterate you to please visit the same outlet from where the sim was purchased to resubmit the documents as the enrollment form was not complete’ –so and so and so.
First it was regarding documents and then it was that the enrolment form was incomplete. I purchased the sim from a shop in Andrews Gunj as I lost my mobile at that time and had no other option but to purchase a new sim from there. I resides in Central Delhi. How can i go there again only for the completion of the form? If the form was incomplete the fault is with the retailer. He should have checked it and confirmed that the form is complete.
Anyway then I contacted the appellate officer for which till now there has been no response. So the next thing I did was to visit my nearby Sanchar Haat showroom and purchase a new MTNL sim. I submitted the same documents which I have submitted to the Airtel dealers and it was promptly accepted. Now my MTNL connection has been activated, thnks a lot..
So i thought I should inform you customers my experience so that you might also get an idea of the service providers.
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