Airtel
Airtel original bills not sent for 3 consecutive months

Hi Guys,

I am raising a complaint in this forum after making a lot of efforts to with the Airtel support team and my issue not being resolved still. I am an airtel post paid customer for around 3 years now. I use my mobile original bill for IT exceptions. Only original bill will be accepted by my company and I am using a post paid connection only for the original bills. Things have been going fine till April and there were no issues. From May, I did not get any bills so far. I have contacted airtel support a lot of times and I still do not get original bills. Even after explaining them clearly that I need the original bills or the ones attested by Airtel, they keep sending me the print out of the bill which is of no use to me as it will not be accepted by my finance team for IT exceptions. Even when I tried going to the nearby show room to see if they can attest the bill, they say its not possible for them and they are not authorized to do it.

Here are the complaints numbers which I have raised so far.

32387777

32496603

706201036612

2306201012810

3006201012001

3006201029918

33014402

507201022805

I keep getting answers like "We would like to inform you that as mentioned in the previous mail on 30/06 original bill can be sent only for the first time and as per the process only duplicate bill can be sent the second time hence for the same request has been taken and forwarded to concerned department." this. But when I haven't even received the original bill and when I am in need of it, they should send it to me right.

I also get replies like "We would like to inform you that as per the process original bill can be sent only first time and it has already been delivered to your neighbour Mr. Pandian on 10/06, hence second time it is no possible to send the original bill. However you can recieve the duplicate bill and we would request you to confirm on the same if you are willing to get the duplicate sim." this. When there is no neighbour called Pandian near my house and also why it should be delivered to neighbour, when there is someone at my house all the time.

I am seriously very tired of speaking with Airtel support who do not even understand the problem and not able to give any solution to the problem so far. If the bills cannot be sent, please let me know here, so I can go to any other service provider, who has a better support.

Regards,

Pravin