PATHETIC SERVICE OF AIRTEL.
This is to inform that my name is Vikas Sarin, R/o: Flat No: 396, Sector:19, Pocket:3, Dwarka, New Delhi. I am using a regular connection of Airtel Bearing Mobile No: 9560187888, since from last 11 Months approx).
THE MOST PATHETIC THING ON PART OF AIRTEL .
I had visited their Customer Relationship Center situated in Dwarka, Sector:4, on, 20/07/10 and placed a request that I want to convert my Regular Connection into a prepaid connection & the response given to me was that we are out of stock of prepaid sim cards from last 15 Days & for another 15 Days they will not be available. I was realy shocked by this response of Airtel executive. The more worst thing is that after this I called at the customer Care Number of Airtel (121) on 20/07/10 itself & lodged a complaint about this with them.
A Service Request Number: 33225030, was given to me & it was told to me that Airtel will get back to me by 22/07/10, along with a solution for my complaint. But even on 22/07/10, nothing happened & the executives of a so called reputed company Airtel, even don’t have a curtsey to even call me.
On, 22/07/10, I called at their Customer Care No (121) again for the same & instead of apologizing their executive simply told me that the all he can do is that He can take my complaint again & He simply gave me a another Service Request No:33260503. But even after my 2 Requests, till now (On 23/07/10), nothing have happened yet & no one from Airtel’s side have contacted me yet. This is really pathetic on part of a so called reputed company Airtel.
Now I request the concerned authorities to kindly look into the matter & provide me a solution & please don’t force me to knock the doors of the Media & the consumer court for the same.
NOTE: PLS MARK A CC TO CEO OF AIRTEL.
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