I had applied for Landline cum Broadband connection from Airtel on Feb 06 with caller identification facility. I have been given connection on feb 06. But the caller id is not working from the very 1st day. I had made more than 5 complaints for the same stating that the caller id is not working. But, i used to receive a call from customer care that it is activated.
Till october, after i threatened that i wont pay the bill, they had sent service person and he after examination changed the instrument.
This is done after 6 months of my repeated complaints. One thing has to be noted that i have paid Rs 25 / month for all this 8 odd months as a charge for the caller identification facility or service, which is not provided to me.ie. Airtel has failed to provide the service for 8 months, but collected the amount without giving the service.
But 2 months back, i asked the collection agents to collect my bill. But they missed / forget to collect my bill. So i paid the bill some 5 days lately. For this late bill payment you have disconnected my Line, also charged RS400/- for Late payment & Activation. Pls take a note that, they failed to give me service for 8 months and also charged for the service they didn't provide. But, because of their collection agents failure i delayed 5 days for which they have charged 400 rs.
I complained to the customer care regarding this on October and after repeated inquiry from my part at last got information that the charges cannot be wavierd.
Atlast, after my repeated mail to nodal officer, i got the extra amt billed that is billed waived and my connection has been given back (connection has been disconnected due to non payment of bill - bill dispute).
But once the connection is given, i am being charged 198/month extra as a modem charge and other charges from feb month. I have made a complaint regarding this. But i am said that the plan is changed now. But i am not responsible for this plan change. Because of their billing dispute they have disconnected and given back the connection. This is unfair and illegal to charge me 198/month extra every month.
I want this extra amt charged to be scrapped and the extra collected to be credited back.
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