Hello,
I am an Airtel prepaid customer bearing the mobile number 9704654917 using its blackberry service. Before I was using bb 299 plan which allows only mails and messengers, then after using it for two months I upgraded my plan to 899 by recharging my phone with RC 1111 and later when i requested for my plan change they told that there is some problem in server so I need to wait for it, as per them I waited for more than 15 long days and after that I again tried activating bb 899 plan n finally after deducting by balance I even got confirmation sms that my plan has been changed to 899 successful but when I tried using the browsing service its shows that I dont have data package active in my number. I contacted to BlackBerry customer support executive where he told me that there is some problem in server and my active plan is 299, and even asked me to contact 121 for the refund. When I contacted to airtel customer care they told me that within 48 hrs I will get my balance back and also given me the complaint number (3072729213600) and after waiting for 2 days when I called them, they said that 899 plan is active on my number for that they can't refund my money, but still there is no 899 plan active on my number as I'm unable to do browsing, then I called BlackBerry customer executive, he told me again that there is some server problem for which 899 plan is not activating in my number and asked me to contact the nodel officer.
When I called to Nodel office (9959334865) I spoke to the lady name with Jyostna and told her my problem, she ensured me that she will get back to me within 24 hrs and also would solve my problem but still there is no response from the.
Hence I request airtel either refund my amount back or active my 899 plan.
Awaiting for the response.
Thank You.
Regards,
Saurabh Panjwani
3-5-1101/1/A, 1st floor, Opp Blood Bank Lane,
Narayanguda, Hyderabad - 500029
Mobile No: 91-98853-58865, 91-97046-54917
email id: [email protected]
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