Inconsumercomplaints.com » Telecommunications » Review / complaint: Airtel - Address Verification Rejected | News #65784

Airtel
Address Verification Rejected

Hi,

I have taken a Airtel Pre-paid mobile connection (mobile no: 8008500440) at

Infosys premises, Gachibowli, Hyderabad. Have submitted the required documents

along with the current residential address.

The mobile number is activated on 16th July. After few days i.e. on 23rd July I

received a message from Customer Care saying that the outgoing facility is

disabled on my mobile and asked me to contact Airtel Outlet. When contacted

Airtel Outlet at DeepthiSree nagar, Madinaguda they have informed me that the

Servers are down. We spoke to customer care and they told us that the

verification turned negative as the current address I am staying does not come

under verification zone. They have also informed that a pre-paid connection can

be given at the same address but not a post-paid one. I could not understand

how address can make a difference.

I called up customer care again twice to register the complaint (complaint no ¿

725716724 & 33317889) only to realize that Airtel does not inform the result of

requests and I need to call up customer care again n again. I don¿t know why,

but after complaining on last Friday (30th Jul), I got my outgoing facility

(informed via an sms from customer care). I thought the issue is resolved but

again it was disabled without informing me in any channel. I called up customer

care again today n the person is asking me to contact Outlet again.

I am repetitively informing the customer care guys that my cousin brother who

is staying at the same address is receiving his Airtel postpaid bill (Mobile

no: 9849744780) on the same address. Being a satisfied Airtel customer in the

past I didn¿t expect such an embarrassment from Airtel.

I request you to look in to this matter and resume the services asap.

Thanks & Regards,

Siva Rama Krishna


Company: Airtel

Country: India   State: Andhra Pradesh   City: Medak

Category: Telecommunications

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