Hi
I am Sahil Seth
Airtel A/C No. 15264260
Land line No. 01145140282
Airtel is charging me for a Service called Games on Demand every month insipite of me cancelling this service from Airtel.
This service was activated by a false statement from an Airtel/Indiagame employee who called me on 23/March and promised me that Games on Demand is completely free for All Airtel Customers who is on Unlimited Downloading Plan.
Since then i am getting a charge of Rs 199 from Airtel for this Service. On top of that every month i have to call Airtel to wave off this charge and cancel this service and they promise to do that but never cancel it. I even got the Reference IDs provided by the customer advisor whom i spoke to for the Refund and Cancel of this Service, but unfortunately they do not cancel it and i get charged for it which leads to another call to wave off the charge and cancel the service, but again they never do so...
Here are some Reference ids with the Dates
28/May-138381549
28/June-143760998
6/July-145089941
6/July-145092693
28/July-35693984
31/July-149931682
All these ids are calls made for Cancellation of Games on Demand and Wave off the Charge.
Finally i spoke to a Supervisor on 31/July (149931682) named Neha at Your Bhopal Call Center, She promised me to Wave off the Games on Demand Charge of 199 for the month of July and also refunded me the last month's Games on demand Charge. If this happened properly than my bill should have been Rs 597 instead of Rs 797 for the month of July.
What i want from you is to adjust the Billing for this month and please investigate my case so you can find out who is misleading your customers to pay for a service which is actually a Paid one.
If i dont see any action regarding my issue, i will forward this email to Consumer Court Address and also Telecom Trade Watchdog TRAI.
Its not a matter of Rs 199 but its a matter of trust and Customer Satisfaction.
Please do take necessary action and Get back to me on my contact number with a appropriate solution
Regards
Sahil Seth
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