Sir,
I am an airtel customer and my mobile no is 919940297564.On 8th of august, i received sms from airtel (Stay connected with your Friends at just Rs. 49! RC49 = 18000 Local National SMS FREE! Valid for 90 days.), this is the original sms which i got. After getting the sms i recharged my account and start to send national sms, and only surprised to see that my account is getting deducted by Rs1.50. After seeing this i called the customer care and they kept on pursuing me that on RC49 customer will get only local sms free for 3 months, when i told them about the sms which i got then they told that it will be solved within 24 hrs, i waited till that time but problem still persist, hence i called them again this time they told me to wait for 48 hrs and i waited but surprisingly problem still persist. So i called them again and they told that it will take 4 days to solve your problem and this no surprise to me to the persistance of the problem.
Sir, my point is these companies should not make any false promises and their representatives should not fool the customer. It really frustrate us.
And regarding my complain i should be getting those reduced amount and i should be getting the national sms free for 3 months as soon as possible.
I hope this time i have made the complain to the right people and i hope action will be taken against culprit and i get the justice which is due.
thanks and regard
Anurag Ranjan
0 comments