Inconsumercomplaints.com » Telecommunications » Review / complaint: Airtel - Pathetic service | News #66259

Airtel
Pathetic service

I bought Airtel SIM Card (phone number: 9936067010) in Lucknow on 2nd July. Around 24th or 25th Aug the services of my number were abruptly stopped. I called the customer care and I was told that my number has been blocked because of address verification reasons, even when I had submitted all the relevant documents at the time of purchase of sim card. I stay in IIM Lucknow which is in Prabandh Nagar and surprizingly the address against my number was of some person in Hamirpur which is astonishing!

The customer care was highly uncooperative. I was asked to visit the nearest Airtel Relationship Center. I went to the address given by the customer care only to find that the address given to me was incorrect. It was a very frustrating experience. After relentless effort and a lot of complaints the Territory Sales Manager, Mr. Vivel Grover gave me a new sim card on 18/09 with the same number. Such is the level of uncooperation that I had to travel to TSM's home to collect the sim card. Airtel didn't take up the responsibility to deliver it to me. However, the misery doesn't end here. In my first sim card there was a balance of approx. Rs. 300 which, I was told by the Territory Sales Manager, will be transferred to the new sim card, which has not been done. I recharged my number with Rs. 50 only to find that the services of my number has not been activated. It has been an extremely frustrating experience with Airtel. This problem has caused me a lot of loss in business. I am still not sure whether my number will start working again.

My advice to everyone: If you are in Lucknow, be cautious if you are planning to buy an Airtel number. The customer care service is pathetic and Airtel people are uncooperative.

Regards,

Tanpreet Singh


Company: Airtel

Country: India   State: Uttar Pradesh   City: Lucknow

Category: Telecommunications

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