Inconsumercomplaints.com » Telecommunications » Review / complaint: Airtel - Sudden termination of Postpaid connection | News #66269

Airtel
Sudden termination of Postpaid connection

I was using the Delhi circle mobile no. 9810533828, which is a post-paid connection. Suddenly on 3rd of Sep, my connection was terminated. When inquired from Customer Care, i was told that it was done on the orders of NDNC (National Do-Not Call Council) since I was using this no. for sending promotional messages related to my business.

Now, following are my justifications against the action taken by you:

1. This no. is a 10 year old postpaid no., with no default ever made (either in bill payment or in misuse)

2. It is a Corporate connection in name of GUPTA BROTHERS where I am presently working.

3. If you could check your records, there has never been any promotional use of this no., neither for any calls nor for any SMSes.

4. The no. was suddenly terminated without any warning, that led to serious after-affects on my work / company’s business.

5. Repetitive complaints made to Customer care / 121 could not serve the purpose as they had no idea how to rectify this termination.

6. As per the formal process, my Corporate Manager had sent mail (3 days hence the termination) to airtel by his official ID, that exists no where in your records.

As a legal step, I am writing this as a last warning being issued to Airtel (15 days hence the termination), after which a LEGAL NOTICE shall be sent, against which my company is authorized to ask for a ‘compensation’ for the losses suffered in business, as well as DEFAMATION suit would be filed against Airtel.


Company: Airtel

Country: India   State: Delhi   City: South Delhi

Category: Telecommunications

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