I recharged my AIRTEL prepaid mobile (9958018318) with Rs. 500 on 1st september and got a talktime of Rs. 453.31 .
On 3rd September I registered my Airtel mobile no on www.facebook.com (on my computer). www.facebook.com sent me a SMS which had a link to 0.facebook.com to "ACCESS WITHOUT ANY DATA CHARGES"!!!
Let me make it clear that no other website has been accessed from my mobile except 0.facebook.com and that too by AIRTEL LIVE!
But within one week 10 Rs. were deducted from my account (and I HAD hardly made any calls or sms during this week!). This amount was added back to my balance on calling Airtel Customer Care.
I had called up Airtel thrice and one of them said access is free by mobile office and another said it is free by airtel live and added back the amount!..AIRTEL executives got me totally confused!
I did make one call lasting almost 10 min and a few SMS amd my balance was now around 440 Rs.
But on 15th or 16th sep (i don't remember exactly) Rs. 17 were again deducted for data usage and my balance became Rs. 423.
Then on 19th september the unimaginable happened!
My balance suddenly dropped to Rs. 340 i.e. a deduction of Rs. 83!!! (between 10-11 pm on 19th sep.)
The Airtel 198 complaint helpline executive assured me that my complaint will be resolved by 23rd sep. But nothing happened. I again lodged a complaint and this time I was given the date 30th sep. But the amount has NOT BEEN REFUNDED as yet. In the last 10-15 days I've called up Airtel Customer Care, 198 Helpline as well as the Airtel GPRS helpline 12118 almost 12-13 times. But they have been telling me that they don't know about any such mobile site called 0.facebbok.com and that data usage is 30p/20kb for all sites accessed from Airtel Live!
I'm HIGHLY DISSATISFIED with the unprofessional behavior on part of AIRTEL executives.
I request concerned AIRTEL authority to kindly look into my complaint and
SHANTANU SHARMA
Mob No - 9958018318
E-mail - [email protected]
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