Complaint / review / scam report
Airtel
Postpaid to Prepaid

Hi,

I was an airtel prepaid customer. I converted it to postpaid and wanted to shift back to prepaid. I have contacted Airtel and the response was we need to use postpaid connection for a minimum period before converting back.( As far as the employee who made this prepaid to postpaid conversion, I can convert without this constraints. I have contacted 121, and first they said that it will take 3 months, after 3 months I have contacted and they said it will be 6 months( I have mails from 121, specifying these dates).

Okay around 2 year is over and I want to convert back it to prepaid and contacted Airtel office at Pattom, Trivandrum. They said it will take 24 hrs to make conversion and I paid the full amount on Sep11 and applied for that. There was no response. I have contacted them and made this kind of unbilled payment 2 more times, and last time I told the Customer care that I wont pay any bills further if they treat in the same manner. Then they acted and canceled my Postpaid connection(On Oct11) and the migration to Prepaid is not happened yet(I am getting sms in my mobile but not able to make/recieve call).

If anyone try to make a call to my mobile, it will go into voice mail box and the caller will loose their money.

My simple question is as a reputed Telecommunication company, why Airtel is making these kind of cheap fraud with their customers?

My Number : 9995129519
Author: ahulnazee


Offender: Airtel

Country: India   State: Kerala   City: Thiruvananthapuram

Category: Telecommunications

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