This is to bring into your kind notice that, we have got airtel broadband connection on phone number 05224073673. We have been your customer since 2007 and have been regularly using your broadband service.We have been regularly paying all the bills against the usage.For last few months, due to job shift we have been out and not using the internet services of the given number (05224073673).Our parents are at home who do nt have any idea of using internet. Recently we have recieved bill of Rs.2300 without any usage in the given period.Not only that, its surprising to recieve even usage details of that period.
We are consistently recieving calls to pay the given amount but we are very sure that we have not used internet, So in that case we cannot pay the bill.I have even launched a complain on your call center ( Complaint number-38708480) but no action has been taken and on other side my parents are consistently being harrassed for paying the bill. I am requesting you to kindly look into this matter. Till date we have paid all your bills because we used it but now when we havent used it, we are not going to pay it.
We have been consistently asking to sort out this matter and check it out if it is being misused somewhereelse because in case of that we will have bill burden again in next month for which we are not responsible.If you are not able to control this misusage then kindly disconnect, we do not want to be your customer.
Even I was provided a email id by customer care in which mails are bouncing back.
Looking forward for immediate action