Respected sir,
Myself Punith Kumar, I am a prepaid customer for Airtel network from last 3 years, I have been using the Airtel sim with mob no 9845957925. From Jan 06 morning around 8 AM my network is showing a message as 'Invalid SIM", on inquiring with the Airtel customer center I came to know that my mobile no is swapped and the SIM no longer exists in my name. Earlier around a month before I had submitted my address and identity proof at Airtel customer care center present in New Sayyagi Rao Road, Mysore the application no : 7024839.
Now I have provided enough proof of my recent call history, recharge amount and address proof and brought a new Sim with the same no by paying Rs 49/- . now my concern is new SIM is not yet activated and I am out of contact, also I would like to know below details
* How my mobile number got swapped?
* Who made that and who is the person had this number?
* From which customer service center this mobile no was swapped?
* Is your network so week that any one's SIM can be swapped?
I would like to file a complaint with Airtel customer care, kindly find below details and I will appreciate if returned with solution to my concern at the earliest
Name: Punith Kumar N
Mob no : 9845957925
Old Sim no: H1 89914 50004 01116 61788
New Sim no: 89914 50004 01591 28641
Thanks
Punith Kumar
Alternate Contact No: 91-8884096558
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