I am representing my mother who had applied for a landline and broadband connection form airtel on 26/11/10. A person from airtel had immediately came home and filed in the papers and collected 500 cash for the new connection. He said that the connection would be provided within 3-4 working days. but eeven after a week there was no response from him after repeated call he said the he was outstation and it would not be possible to give the connection and that i could opt for other options. so i had asked for the refund in this case, he did not pick the call and said sent me 2 other number from his office and asked me to contact them. He stopped picking my calls from then. Then i was contacting the office there they were just foul playing stating that they would ask the concern person to call. but still there was no response.
Frustrated with this irresponsible behaviour and trying to keep the customer in the dark by not timely informing or replying the calls i had called again to the office and they connected me to their owner. After explaining the issue to him he pretended not knowing the case and said that he would return the money by last week Monday. After waiting the whole day no call nor did anyone had come to return the money. Again the next day my mom had called him and he kept saying that he is on the way, he will be there within and hour. At 7pm finally he gave him a final call and he replied that he would come anytime or even by midnight to return the money. Is this the way someone answers a customer???
From that day to date no one anymore picks my call nor answers the telephone. I happened to call from another line then they picked up the line not knowingly he again lied stating that he was in the signal and would call back.. Till now his signal is not opened and days together he is still driving and reaching my home. How ridiculously one can treat their customer. If any of this drama was real he would have called back and apologised for their behaviour.
Imagine the mental torture one has to undergo for a connection and though airtel could not provide the connection the customer has to go through this painful process!!!
After all this patient waiting i had called the airtel office to register a complaint and i had spoken to executive regarding the issue and he had filled and complaint for cancellation. i was so shocked after all this wait for more than a month that guy had the audacity not even send a cancellation request. Who knows how many more people are suffering like this.
Unbelivable it is already 4 months and still i havent received an action not my refund money... airtel is really bothered about their companies complaints. Ridiculous behaviour from the AIrtel company itself then why would their franchisees not misbehave.
One has to think twice before taking Airtel otherwise you are in deepshit!!
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