I am umesh singh. I am using airtel connection of no. 9860121164 since from last five year. I want to port my existing number to uninor for that I had submitted the mobile no portability form and purchase the new uninor sim card. On the 5 Feb 11 (Saturday) at near about 8:30 Am i received the call from the airtel and the conversation between him and me is below:
CCE: sir may i know the reason why you want to switch your number?
ME: i don't think that i need to explain you as i am not alone to port my number, you had lost lot of your customer.
CCE: on which network you are porting your number?
Me: to Uninor.
CCE: why sir? they have the high call rate as compare to our network.
ME: but they don't deduct the balance as you are deducting even when i don't use the service.
CCE: sir i will stop all the service message and the caller tune (i think only airtel have the modern network that can activate the caller tune itself) on your number then no balance will be deducted?
Me: but i had already purchase a sim card of the uninor.
CCE: thats not the big issue i will resolve that.
Me: How?
CCE: i will refund the Rs 50 on your number and that is the price of the sim card.
Me: but what about the other things because of that i loosing my balance every day?
CCE: i will activate Don't disturb service on your number than don't receive any promotional message.
Me: ok but what is the guarantee that in future i will not face this kind of problem. it should not like that just after 15 days the problem will start again.
CCE: sir don't worry about that it will never come in between beside that i will also offer you the special call rate i.e. 1p/2Sec.
ME: for local or STD?
CCE: for both, local as well as STD.
ME; and what is validity of that, for one month?
CCE: no sir its the life time. for the lifetime u will get 1p/2SEC for the local and also for the STD.
Me: ok. tell me the final thing what i will get if i stay to your network?
CCE: sir i will refund the Rs 50 and beside that you will get the call rate of the 1P/2Sec for the local and the STD.
Me: ok for that what i have to do?
CCE: for that you send the message to CPR 9860121164 to 51619.
ME: than how much time it will take to activate all this?
CCE: just 48 hr.
Me: 48 working hr or...
CCE: from the time you send the message, the 48 hr is calculate on that.
Me: ok than i will do that.
then at near about 11:00 Am i sent the message CPR 9860121164 to 51619 in reply of that i receive the message from the airtel for thanking me stay at the largest network provider.
till now the above things are not activated so in regarding this i talked to their customer care executive on Monday 7 Feb 11 and i was completely shock when he gave me the reply that the offer told to me was over on the 6 Feb. then he said to me that i will give your number to our senior and we will back to you in the next 24 hr.
NOW my kind request to airtel is that at least proceed my request of the number portability so that i can change my no. i am cheated by this airtel and always i am loosing hear...
i think i had committed biggest mistake by choosing airtel.
Umesh singh
9325500388
0 comments