I am visiting Kolkata for a month (official visit). Once I came here, my office co-worker gave me a Airtel Prepaid SIM card to use - 91637 17436. That SIM card was bought in December and was not actively used. When I got it, it had 40 paise on it.
So I had to go to the nearby Airtel office (Kolkata - Salt Lake Citycenter mall - Airtel office), to reload. I paid Rs222 and then I paid additional amount to enable the ISD (there was a plan for Rs.1.99 to call USA). Then I started using the card. I called Tamilnadu and used the card.
Then the next day, the connection was down. My SIM could not be registered. So I went to the same Airtel office (Salt Lake Citycenter mall) and asked them about this. The lady told me my number got disconnected because of non-use!
My questions: 1. If my number is disconnected before I paid Rs222, why did they take my money?
2. If my number is disconnected after I paid Rs222, why did they disconnect?
I asked this question to Airtel staff - they could not answer.
Ok. Then they told me that I could have a new SIM (free of cost). But I need to give them my local contact info. So I had to go back on tuesday. They gave a SIM (84208 58316) and collected another Rs222 (for the new SIM). I was told the SIM would work in 20 minutes.
Needless to say, it didnt! My SIM was not registered! So I went back the next day. Repeated the whole story and the manager came and she told she will fix this in one hour. Again needless to say, it didnt.
But the next morning (today), the connection is working. It showed balance around Rs 262!! I asked them when I got the SIM about the STD plan. I was told about 40 paise/min plan.
I made call to Tamilnadu for a minute now. The cost of the call was Rs3.00!!!
I am fed up. I am giving up. I dont want to go back to Airtel office again. I will use Skype or some land line.
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