I was using a 6-month Internet plan under which I was allowed to use 2 GB every
month in just Rs 300.
On last 6th of Feb, when my bill was generated I was charged Rs 4637 for using
Internet. I was really shocked by seeing the bill amount. I called the customer
care executive for the clarification of the same and was told that my Plan was
over on 25th of Jan and uses of Internet after that period will be charged at
30 paisa /50 kb.
I was given no prior notification for the switching of this scheme to such an
Expensive one. I am completely unable to pay this amount on any condition.
When i called up to the Nodal Office, they said that sometimes system doesn't send any notification to the customer. Customer should call to the airtel to know when his plan is going to deactivate. But i think this is not the valid reason.
One more thing, in the Post paid, customer gets daily alert regarding his unbilled amount (excluding of all discount) but there is no option for postpaid customer to know the exact billed amount unless bill is not generated.
Please advice what to do next?
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