Inconsumercomplaints.com » Telecommunications » Review / complaint: Airtel - Wrong deduction by Airtel Live | News #68357

Airtel
Wrong deduction by Airtel Live

My cellphone no.8527605925 was having bal. Rs.210 at around 6pm on 17th Feb. The balance remains the same till nearby 10 pm but after that the balance starts deducting. I have only got 3 alert messages from Airtel of balance deduction of Rs 19.5, Rs 16.5 & Rs 6 but after that no pop ups just internal balance deduction & the balance came down to Rs 39.78. Then I talked to nodal officer & they refunded me only Rs 100 out of 170

“Thanks for using Airtel Live..ur bal have been deducted by rs. 19.5.”

And the worst part when I switched off my phone and restarted it at around 10:30 pm all I was left with was Rs 39.78 paise.

I lost Rs. 170 in 4.30 hours for browsing nothing or keeping my phone off!!!

Call to Customer care hasn’t helped a bit…All I got was a reply that “You would have used Airtel Live"

I want my Balance back and Airtel Live service removed from my phone.

I have already lodged a complaint regarding no 9717656250 having the same reason but forgot to mention that in just calling to nodal officer, & other authorities I have lost nearby Rs 70-75 using conference & all. So, who will bear that also. In all I have lost 306 75= Rs 381 for nothing for that 9717656250 no & Rs 70 call charges to nodal officer, & other authorities lost for nothing for this no 8527605925.

Vinay Borad

Vigyan Lok, Delhi

Email: [email protected]

Contact No.: 9717656250, 8527605925


Company: Airtel

Country: India   State: Delhi   City: East Delhi

Category: Telecommunications

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