Sir,
I'm Anup and my mobile number is 9840723821. I'm with Airtel for the past 4 years. I had been happy with their service. Its very sad that nowadays they are so poor in their service. There are so many service providers yet they fail to understand how valuable their customers are.
I always take a booster pack of 225. Today, 27/02 is the expiration date of that package which is as per the balance check and as per the message I recieved from Airtel which is as follows:
"Your 225 Booster pack expires in 3 days. Please recharge again with Rs 225 and continue to enjoy reduced call rates."
This message I recieved on Friday, February 25 9:47AM.
But right from yesterday I am getting charged for every SMS I sent. Airtel is cheating their customers and least bothered about giving value to the money the customers spend. I had been with Airtel mainly because it is an Indian brand. But I think we the people of India get adjust to everything and anything.
Customer service for Indians are worst. I called Airtel customer care which was again at the charge of 50ps/3mins and I got no proper reponse fom them. The officials at the customer care dont care how we value our money. They are rude most of the times. I dont understand why they have got a customer care. The people there dont know anything about the packages or the tariffs.
I called them thrice. First time when I called some guy just took the complaint and messaged me the complaint number which is as follows:
"Thank you for contacting Airtel. Your request reference number is CBDPA20227140672. Simplify Life! Just Dial *121# to get instant account inform"
This message I recieved on Sunday, February 27 for which I still did not get any conformation.
I was completely dissatisfied with that service as I was not assured that something will be done. I called again. The next guy was very rude on the call. He says I will get only only hundred messages/day which was a lie to convince me. According to the plan Airtel gives 18, 000 Free Loc / Nat. SMS which is valid for Valid for 90 Days and is nothing specific to one day.
Even if it is hundred sms per day I shouldn't get charged. I hardly sent 3 or 4 messages and I was getting charged intermittently. But this guy was so adamant to make me believe that I did sent hundred messages even if that was the case I shouldn't be getting charged.
This is just one of the bad experience I had with Airtel because it was in a very critical situation where I had to depend on the SMS package for I did not have money to make a call.
This is the limit and I'm gonna move to some other brand.
It is such a pity that the Indian products are never up to the expectations of the consumers and thus we got to go for foriegn products.
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