Airtel
Alance deduction

Fune time activation and deduction of amount

my airtel mobile no. is 9815455757. 15-20 days ago, i checked my balance i felt that my balance is short when i contacted customer care they told me that fun time activated on my mobile. which is not activated by me on my phone. it was activated automatically by airtel, i also registed in DO NOT DISTURB.

i requested abt it many times but airtel stoped it for one day and start it again the next day.

when i contacted customer care, they agreed for the refund of amount and make a promise for refund within 24 hours.

now when i dial 198 for this complaint the reply is " for balance & vaidity call at 121"

I feel cheated. please help me.