I had an Airtel mobile connection & everything was working fine. I purchased a service (friends plan) and I was suppose to get 3 of my numbers absolutely free.
I paid for that service for almost 8 months (thinking that Airtel is a great company and never bothered checking my billing statement as billing statement itself is very complex if you are using Airtel connections - as compared to other vendors) and suddenly one day, when I thoroughly checked my bill, came to know that they are charging me for the service but guess what, Vie also been charged for the supposed to be free numbers.
I immediately filed a complaint and initially, the cuts service was good, they listened to my complaint but unfortunately, they just listened and never did anything.
Then, because of frustration and considering that Imp out of my lots of money, I didn't paid that months bill and stopped using Airtel.
I received many calls as reminder to pay my bill but their customer service then refused to listen to my problems and almost threatened me to pay the bill.
When I said that Imp going to file a complaint against them, they turned the turtle and a supervisor (Rachel) called and said that he can waive off the charges from last four months bill and will apply it as a discount, but I was charged wrongly for 8 months and he had no response to this request and said that they cannot view the bills older than 4 months hence cannot help me.
Then I requested to give me an average adjustment for the remaining four months and they denied of doing that as well.
I cannot imagine how irritating it can be, dealing with their customer service... Every 10-15 days a guy calls me up, first in threatening tone, asks me to pay the bill, then when I explain everything, assures me that he will take care of everything and then call back.
I never receive a call back but guess what, I receive another call from another sales person and again the story begins.
No one is taking the owner ship of resolving this issue and it has been a mental harassment for me from the last 6 months.
Frankly, Imp fed-up off and tired of this stupid service I opted for and will never use any Airtel service.
I work in service industry (as a supervisor) and hires 80 associates for my company every year. Feedback as such matters a lot. Now a days, I make sure that everyone I know buys either Idea or Hutch but no Airtel...
Good bye airtel, you lost almost 55 customers as of now and I will make sure that you loose more customers in future, courtesy me... numbers are increasing.
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