Inconsumercomplaints.com » Telecommunications » Review / complaint: Airtel - Will start charging sorm some service without my knowledge | News #69855

Airtel
Will start charging sorm some service without my knowledge

Dear sir,

I received a message from airtel saying tat "You are active on Airtel Picture Post -cricket service @ Re1/1Day. To stop service dial *321*44# and go to My Active Alerts" from 555630, dated 28/04.

And they have started charging for that, which i have never activated. They are activating by themselves and asking us to stop service dial this.

Normally I used to deleted all the service message from airtel, suppose I would have deleted then they will be charging Re 1 daily without my knowledge.

So I called them on the same day to the customer care, they have two numbers one is 198 which will not be charged and other one is 121 that will be charged 50 paisa per second. When i dialed 198, its saying that service is not available for some reason, then i tried 121 and customer support person took the call, I told about that that guy is telling sorry and discontinue the service, and just asked then why you are activating this without my knowledge then tat guy was not responding even i asked to transfer the call to some senior manager who can answer for that then simply he cut the call. That happened 3 times.

Then again i tried to 198 and somethime its connecting, then repersentation is doing the same telling that sir we have desable the service for u and discunnect the call, no one is answering for this. After when i tried calling the same no 121, its not going to the customer repersentation, they have desable for me.

I got same kind of prob 6 month back and put a complaint then one airtel repersentative called me and without any discussion refunded my Rs 50 Rs 15 what they have cut for saying tat I have downloaded the gave and missed call alert.

These guy is doing tat again and again and starting sevice without knowledge tat is really not leager.

They cannot activate any sevice for me that I dont wat or without my knwledge, they cannot take my money.

Please do the needful.

Thanks.

Jay Ram

9790951231

Chennai


Company: Airtel

Country: India   State: Tamil Nadu   City: Chennai

Category: Telecommunications

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