Inconsumercomplaints.com » Telecommunications » Review / complaint: Airtel - Poor service! | News #703

Airtel
Poor service!

On Date: "27/06” at 11:30 pm IST I have made 2 calls to AIRTEL Customer Care Department for Maharashtra and Goa (121/9890098900) and what happened on both the calls:

First Call: Call got connected to Mr. Javed (Full name not given by the executive).

Question asked (My self): Want to know shortcuts keys for activating and deactivating Call diverts and call waiting services.

Executive (Mr. Javed): He kept me on hold for nearly 1.3 mins and then he was just refreshing me and after nearly 2 mins he talked to me and started telling me the procedure for activating and deactivating Call diverts and call waiting services, i again repeated my query that "Want to know shortcuts keys for activating and deactivating Call diverts and call waiting services” he again kept me on hold for nearly 2 mins and said he don't know the shortcuts so he can’t assist me, please check my handset manual,

Customer (My Self): I have lost my handset manual that’s why i have called the customer care department.

Executive (Mr. Javed): Kept me on hold again for a minute and said that he can’t help me. So please checks your handset manual.

Customer (My Self): If you are not able to give me the shortcut keys then please I want to talk to your Team Leader/Floor Walker/Supervisor.

Executive (Mr. Javed): Yes sir please hold a line for not more than a minute while that I transfer this call to the floor supervisor Mr. Abhishek.

Executive Kept me on hold for nearly 2 mins and call was disconnected after 2.2 mins.

Background sounds: Many executives voice was there and one special sound (in hindi )“Yaar ye customer bahut pareshan kar raha hai please dekh na yaar, abbey udaa dey (disconnect the call) main dekh ta hun baad mein” and call got disconnected.

Second Call: Call got connected to Mr. Rombin (Full name not given by the executive).

Question asked (My self): Want to talk to floor supervisor/Team Leader/Manager.

Executive (Mr. Rombin) : He asked me the reason and I have explained him every thing about the first call.

Customer (My Self): Will you please connect me to your supervisor/TL/Manager.

Executive (Mr. Rombin): Yes sir, I will surely connect this call to Supervisor/TL.

Customer (My Self): Ok

Executive (Mr. Rombin): Please hold a line.

Executive Kept me on hold for nearly 1.2 mins and call was disconnected after 1.6 mins without any confirmation and without any resolution.

Is this the way the executive should behave with the customers and if they can’t assist or can’t resolve the concern then why they don’t transfer the call to their seniors and even seniors are disconnecting the call.


Company: Airtel

Country: India

Category: Telecommunications

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google