Sir,
My brother had been trying to port his mobile connection number 9746860000 from airtel to Uninor and he'd been sent a unique porting ID by Airtel authorities. The ID is AL239415 and is valid till 01/06. Meanwhile, Airtel had asked their customer care executives to convince my brother bcak to using airtel in which he was least interested and he had once rejected their offers. Later on, he was asked to submit the ID proofs at Uninor office and had done it. It was then, a second customer care executive called in and started convincing again. He said, if he wished to saty, dialing a specific number would do and that he will be recieving atttractive offers. But my brother informed him that he was so certain about porting and wanted it immediately. The person at the other end hanged up and then my brother got a message saying, his ID proofs submitted were rejected. But he'd not dialed any number nor asked the customer care executive to activate any offers to make him stay...
This is denial of the customer's freedom.
Yours faithfully,
Labeeb Ibrahim.
[email protected]
0 comments